/ Case study · An owner-run local service business
56appointments booked after 5pm, since launch
Customers who reached out in the evening got an answer and a booking right away.
The goal: Answer and book the customers who reach out after 5pm, so evening enquiries do not have to wait until the next morning.
- ✓Missed-call text-back. Every missed call gets a text from the business within seconds, with a way to book.
- ✓Website chat. Answers questions about services, hours and areas, any time of day.
- ✓Calendar booking. Offers real open times and books the appointment straight into the calendar.
- ✓Follow-ups and reviews. Follows up on quotes that went quiet and asks happy customers for a review.
- ✓An AI team member. An agent that handles the routine conversations end to end and hands anything unusual to the owner.
The client is not named on this page. The conversation shown is an example.
Hi, do you have anything open this week?7:42 pm
Hi, thanks for reaching out. We have Thursday 10am or Friday 2pm. Which suits you?
Friday 2pm please
Booked for Friday at 2pm. You will get a reminder the day before.
Example conversation
How we set it up for a business like yours
- 01
A 15-minute call
We learn how you book today, what customers ask, and where enquiries slip after hours.
- 02
Set up on what you already have
We connect it to the number, website and calendar you already use. Nothing new for your team to learn.
- 03
Wording approved by you
You approve every reply, so it sounds like your business, and anything unusual comes straight to you.
- 04
Tuned every month
We read the conversations, fix what confused customers, and report what was caught and booked.
Want this for your business?
Plans start at $297 a month, month to month. On the call we show you what it would text your customers.