Client Success Manager
Full-time · Remote · ±4h GMT+5 overlap
Keep engagements honest: scope, expectations and communication, without ever becoming a buffer between client and engineer.
What you'll do
- —Run engagement logistics so engineers stay on the build
- —Keep scope, timeline and budget visible to everyone from week one
- —Surface problems early, in writing, before they become invoices
- —Own onboarding, handover and the post-launch relationship
What we're looking for
- —3+ years managing software engagements or client accounts at an agency or studio
- —Technical enough to read a scope document and spot what is missing
- —Direct in writing, and comfortable delivering unwelcome news early
- —No interest in relaying messages that the client and engineer should exchange directly